Welcome to our FAQ!
We have put together answers to the questions we hear most often to save you some time. If you cannot find what you need, just send us a message. We would love to hear from you.
General information
Product information
Shipping & Delivery
Return or Exchange Policy
Are your products Cruelty-Free and Eco Friendly?
Yes. We never test on animals and take care to use sustainable practices wherever possible. Our refill options are an easy way to help the planet while keeping your family stocked with their favorite products.
Where are your products made?
All of our products are proudly crafted in Canada with care and high-quality ingredients.
Can I buy your products in stores?
Some of our products can be found at HomeSense, Winners, and Marshalls, but our full range and special offers are always available on our website.
How should I store your products?
Store in a cool, dry place away from direct sunlight. Proper storage keeps your products fresh and effective.
How can I contact customer support?
You can email us at info@thebathshop.ca or use the contact form on our website. Our friendly team is happy to answer questions, provide guidance, or help with any concerns.
Are your products safe for children and sensitive skin?
Yes. Our products are gentle and made with plant-based ingredients, safe for toddlers and adults. For infants and babies, we recommend using products made specifically for newborn care, as their delicate skin does best with very simple, fragrance-free formulas.
Do your products contain synthetic fragrances or harsh chemicals?
No. We use naturally derived ingredients, essential oils, and botanical extracts. You can trust that every product is gentle and safe for your loved ones.
Can I use your products if I have allergies or sensitive skin?
Our products are designed to be gentle, but we recommend checking the ingredient list before use. If you have severe allergies, it is always best to consult your healthcare provider.
How do I use your products?
- Body and Hand Wash: apply to damp skin, lather, and rinse
- Lotions: apply to clean skin whenever needed, focusing on dry areas
- All Over Wash: apply to wet hair annd skin, lather, and rinse
Do you offer refills?
Yes. Our refill options are convenient, sustainable, and cost-effective. They are a simple way to keep your family’s favorite products on hand while reducing packaging waste.
Are your products suitable for all hair and skin types?
Our gentle botanical body and hand washes are formulated to work well for most skin types. Our All Over Wash is suitable for both hair and skin, making it a versatile choice for the whole family.
Where do you ship?
We currently ship across Canada
How long does shipping take?
Orders are processed within 1–3 business days. Delivery times vary by location, but most orders arrive within 3–7 business days.
How much does shipping cost?
Shipping costs are calculated at checkout based on your order size and location.
Do you offer free shipping?
Yes, we offer complimentary shipping on Canadian orders over $80 CAD.
Can I track my order?
Yes. Once your order ships, you will receive a confirmation email with a tracking number
What if my package is delayed or lost?
If your order is delayed or does not arrive, please contact us and we will work with the carrier to resolve the issue.
Can I change my shipping address after placing an order?
If your order has not yet been processed, we can update the shipping address. Please contact us as soon as possible.
Satisfaction, Guarantee!
At The Bath Shop, we’re committed to delivering products you’ll love and trust. If you're not completely satisfied with your purchase, we’re here to make it right. With proof of purchase, we’re happy to provide a full refund. No receipt? No problem, we’ll gladly offer an exchange for a product that meets your expectations. Your happiness means everything to us, and we’re dedicated to making every experience with our brand a positive one.
