Frequently asked questions
How can I contact The Bath Shop?
We can be contacted via email and will respond within 24 hours. FEEL FREE TO CONTACT US
Do your Glass Dispensers contain Lead?
All our Glass Dispensers are Lead-Free.
Do your plastic bumps contain BPA?
All of our dispenser pumps are BPA-Free.
Do you test on animals?
No, we will never test our products on any animals.
Are your products biodegradable?
Yes, our Daily Essential Hand Wash and Premium Body Care formulations are biodegradable and will not harm the ecosystem.
Shipping and Delivery
Where do you ship?
We currently ship within Canada and to the USA. Depending on the location, orders usually arrive within 2-7 business days.
Do you offer free shipping?
We offer free shipping on orders over CAD $70+ to Canada or the USA.
What if I received a damaged product?
We are sorry your order did not arrive safely. Please take pictures and email us, and we will gladly assist you.
Orders and Billing
What method of payments are accepted?
We use Stripe as our payment provider and accept all major debit and credit cards.
What currency will I be charged in?
You will be charged in Canadian dollars.
What is your return policy?
Your satisfaction is our number one priority. Contact us if you are not completely satisfied with our product, and we will make it right!
Have a question you don't see here? Please feel free to email us, and we'll gladly assist you.